Methodology
Our Partner Evaluation Methodology
Trust is the foundation of every journey we create. To earn and maintain that trust, Tokyo To Bali employs a proprietary, multi-faceted methodology for evaluating every hotel, villa, airline, and experience provider we partner with.
100
Points on the scorecard90
Minimum score to be considered3
Pillars of evaluationAnnual
Re-audit of every partnerIn Short
Our methodology is built on three pillars: The Quantitative Scorecard, The Qualitative Audit, and The Continuous Feedback Loop.
- 01 Every potential partner is assessed against a 100-point scorecard, with a minimum score of 90 required for consideration.
- 02 No partner is approved without an in-person, often unannounced, site audit by a senior member of our team.
- 03 We conduct annual re-audits of all our primary partners to ensure standards are consistently maintained.
- 04 We hold quarterly performance reviews with our key partners, sharing anonymized client feedback and our own observations.
Pillar One
The Quantitative Scorecard (T2B-100 Scale)
The scorecard is divided into five key categories, each weighted based on its importance to the overall client experience.
Seamless Logistics & Efficiency
This is paramount for our transfer-focused services. Airport Proximity & Transfer Time (10 pts); Punctuality & Reliability Record (10 pts); Communication Protocol & Responsiveness (5 pts); Baggage Handling & Security (5 pts).
30
pointsService Quality & Omotenashi Factor
We evaluate the intuitive, anticipatory nature of the service. Staff-to-Guest Ratio (5 pts); Japanese Language Capability (10 pts); Discretion & Professionalism of Staff (10 pts); Personalization & Attention to Detail (5 pts).
30
pointsQuality of Hard Product
This covers the tangible aspects of the experience. Cleanliness & Maintenance Standards (10 pts); Design, Ambiance & Aesthetics (5 pts); Quality of Amenities, e.g. linens, toiletries, vehicle class (5 pts).
20
pointsSafety & Compliance Non-negotiable
Adherence to Indonesian Government Regulations, e.g. SIUP-PARIWISATA (5 pts); Emergency Protocols & Staff Training (5 pts).
10
pointsSustainability & Community Impact
Reflecting our commitment to responsible tourism. Environmental Policies, e.g. plastic reduction (5 pts); Local Employment & Community Engagement (5 pts).
10
pointsEvery potential partner is assessed against this 100-point scorecard, with a minimum score of 90 required for consideration.
Pillars Two & Three
The Qualitative Audit and the Continuous Feedback Loop
A high score is just the first step. No partner is approved without an in-person, often unannounced, site audit by a senior member of our team. During this visit, we assess the intangible elements that a scorecard cannot capture.
The Arrival Experience
We simulate the client journey, from the moment of arrival to check-in, noting every detail of the welcome process.
Staff Interaction
We engage with staff at all levels—from management to housekeeping—to gauge their professionalism, training, and genuine passion for hospitality.
Problem Resolution Test
We may present a hypothetical (or minor real) issue to assess how the team responds under pressure. Their grace, efficiency, and ability to resolve the situation are key indicators of quality.
Cultural Sensitivity Check
We evaluate the environment for its suitability for our Japanese guests. This includes observing noise levels, privacy considerations, and the overall atmosphere of tranquility and respect.
Post-Trip Client Debriefs
We actively solicit detailed feedback from every client upon their return. This firsthand intelligence is invaluable and provides the most current assessment of a partner’s performance.
Partner Performance Reviews
We hold quarterly performance reviews with our key partners, sharing anonymized client feedback and our own observations. This collaborative approach helps maintain and elevate standards.
This audit is not a one-time event. We conduct annual re-audits of all our primary partners to ensure standards are consistently maintained.
Confidence By Design
Every Recommendation, Fully Accounted For
This comprehensive methodology ensures that when we recommend a service as part of a Tokyo to Bali itinerary, we are doing so with the full confidence that it meets the highest possible standards of luxury, safety, and cultural appropriateness.