Legal
Refund Policy
Our cancellation and amendment policies are designed to be as flexible as possible within the constraints of our luxury supplier contracts.
The Schedule
Navigating Cancellation & Amendment Policies
While we meticulously plan every detail, we understand that unforeseen circumstances can arise. Our cancellation and amendment policies are designed to be as flexible as possible within the constraints of our luxury supplier contracts.
All cancellation requests must be submitted in writing to your travel specialist. The date we receive your written request is the date the tier below is applied from.
We strongly advocate for purchasing comprehensive travel insurance at the time of booking. A robust policy can cover up to 100% of non-refundable costs due to covered reasons, offering invaluable peace of mind — including in the tiers below where our own terms cannot refund you.
- 120 days or more before departure: your full deposit may be refunded, minus a nominal administrative fee (e.g. USD 250 per person) to cover planning and booking costs.
- 90 to 119 days before departure: cancellations generally result in the loss of your deposit.
- 60 to 89 days before departure: 50-75% of the total trip cost may be forfeited.
- Within 30 days of departure: 100% of the total trip cost is typically non-refundable.
- Amendments after confirmation: an administrative fee of USD 150 per change may apply, in addition to any supplier-imposed charges.
- The initial deposit of 30-50% of the total trip cost is non-refundable except under the 120-day tier above.
Need To Change Something?
Talk To Your Specialist First
Before you cancel, tell us what changed. Where a date move is possible we will try that first, because it usually costs you less than a cancellation.